Terms of Service

Please read these Terms & Conditions ("Terms") carefully before using Handpiece Unlimited services.

Acceptance of Terms
By placing an order, printing a shipping label, accepting a package, and/or conducting a repair with Handpiece Unlimited ("the Service"), you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Description of Service
Handpiece Unlimited provides handpiece repair and maintenance services ("the Service") for dental handpieces.

Service Agreement
By sending your handpiece(s) to Handpiece Unlimited for repair or maintenance, you acknowledge and agree to the terms outlined in this agreement.

Repair Policies

  • All repairs under Handpiece Unlimited will be accepted at our sole discretion, and we reserve the right to refuse any repair for any reason or no reason.

  • Upon completion of your repair, Handpiece Unlimited will invoice you accordingly. Your invoice amount will only exceed the amount listed in the estimate if the repairs required differ from or are more extensive than those estimated.

  • Cancellation of service must be requested before repairs have begun. If a repair has already begun, cancellation may incur charges for work completed up to that point. All orders placed with Handpiece Unlimited are final once repairs have begun.

  • Timelines provided by Handpiece Unlimited for repairs and return of your handpiece(s) are subject to events outside of our control, and we shall not be held liable for any delays resulting from such events.

  • Replacement parts may be new or factory refurbished, and they will carry a limited ninety (90) day warranty against any manufacturing defects.

  • Handpiece overhauls are covered by a limited three (3) month warranty, Turbine Replacements by a limited six (6) month warranty, and Electric Cartridge or Drive Shaft Replacements by a limited six (6) month warranty. These warranties do not cover any external damage, abuse, misuse, mishandling, or unintended uses of the handpiece. Products claimed under warranty must have not be altered, disassembled or serviced by anyone other than Handpiece Unlimited.

  • If we cannot repair your handpiece and it is not under warranty, we will either return your unrepaired handpiece, dispose of it or contact you to discuss disposal options for your handpiece.

Communication and Privacy

By using Handpiece Unlimited's service, you agree and authorize us to communicate with you by any electronic means or any other form of communication concerning your repair. Please review our Privacy Policy to understand how we handle your personal information during these communications.

Payment Policy

Payments will be due upon receipt of the invoice. A late payment fee of 2% of the outstanding balance (or a minimum of $25) will be applied to invoices not paid within 30 days.

Limitation of Liability
In no event shall Handpiece Unlimited or its affiliates, officers, directors, employees, representatives, or agents be liable to you for any loss of use, loss of business, loss of revenue, loss of profits, indirect, incidental, exemplary, punitive, or consequential damages arising from or relating to your repair. Handpiece Unlimited's entire liability to you for any damages arising in connection with your repair shall be the actual cost charged to you for your repair. The above states your sole and exclusive remedy even if such remedy should fail of its essential purpose. It is solely the handpiece user’s responsibility to confirm the handpiece is fully functional and in proper working condition before it is used on a patient.

Liability Disclaimer for Inbound Repairs

Handpiece Unlimited is not liable for lost or damaged inbound shipments containing repairs until they are received at our facility. Customers are encouraged to insure their packages at the post office if they desire insurance coverage.

Promotions

  • New Client Offer:

    • Promotion Details: $100 off a repair order.

    • Eligibility: Valid for new clients only.

    • Terms: Cannot be combined with other offers and can only be used once per customer.

    • Redemption: Use the code SAVE100 on the repair request form or mention the code when placing a order.

    • Duration: Expires December 31, 2024.

  • Festive Fix Sale

    • Promotion Details: 20% off high-speed handpiece repairs when 2 or more handpieces are sent in.

    • Eligibility: Offer valid for all customers who place a repair order during the promotional period. Repairs must be mailed by December 10, 2024, to be eligible.

    • Terms: Cannot be combined with other offers. Limited to one use per customer.

    • Redemption: Use code FESTIVE20 on the repair request form or mention the code when placing your order.

    • Duration: November 20, 2024, to December 10, 2024.

Governing Law

The Terms of Service and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of the State of Michigan, United States of America, without regard to its conflict of law principles.

Updates to Terms

Handpiece Unlimited reserves the right to update or modify these Terms of Service at any time without prior notice. Changes to the Terms will be effective immediately upon posting. We will notify you of any material changes by posting the updated Terms on this page with a new effective date. It is your responsibility to review these Terms periodically for changes. Your continued use of the Service after the posting of updated Terms constitutes your acceptance of such changes.

Last updated on November 13, 2024.